FAQ

First, just pick the package that works best for your office or business (You can contact us to upgrade or downgrade at any time or if for any reason you need to cancel simply give us a call and we can take care of that for you)

Once you have purchased your monthly plan, with in 24 hours or less you will receive your Digital Depiction portal information so that you can keep track of your credits, billings and receipts for future referrence.  

Once you have received your portal information, simply go to our website, click on booking and book your order details.  We ask that you put a link to your images (originals) in the notes of your booking or we can send you a google drive link for upload if need be.  

Once we have processed your order, you will receive your completed order download link in your email.

We have a standard 24-to-48-hour turnaround time and often get our clients orders over to them within 24 hours or less.   With virtual staging, you will need to let us know, once you receive your photo package, specifically which images you want staged.

We can shoot your property at any time that fits your needs or the needs of your clients however, we do make the following suggestions to help optimize your shoot.  When booking we suggest taking into consideration the property footprint and where the property faces.  We recommend the following based on the direction your property faces:  North:  (10am-2pm); South:  (Early Morning/Late Evening); West:  (Afternoon); East: (Morning). 

Service Area:  We service the global community with our Digital Depiction Enhancement Services.

Once your order has been complete, you will receive a system generated email to download your order.  If there is a pending invoice on your order, the system still notifies you of your order completion however, the email link is generated with a watermark and with out a download button.  Once the invoicing is cleared, generally with in 5 to 10 minutes or so, you should be able to click on the same email link and the download button will be there and the watermarks gone.